Judge.me integration
Crowny integrates with Judge.me, the review platform running on tens of thousands of webshops. Connect the two and your members earn points for reviewing the products they bought, from verified buyers, with photos if you want them, on the products you choose.
It turns the review request you are already sending into something your customers get paid for, and turns the social proof that comes back into a points balance that brings them in for another order.
Why reward reviews?
Every store wants more reviews, and most go about it the same way: a reminder email a week after delivery, then another one. That works on the people who were going to write a review anyway. Everybody else scrolls past it.
Points change that calculation, and they do it for the customers you most want to hear from, the ones who already joined your program and already like you.
- Reviews actually get written.
A request asks for a favour. A reward gives something back for the five minutes it takes. Same email, very different response rate. - You decide which products get them.
A rule can be scoped to specific products, so you can point your members at the new launch with zero reviews instead of the bestseller that already has four hundred. - Photo reviews, on purpose.
Photos are the reviews shoppers actually stop and read. You can require one, or pay extra for it. - Only from people who really bought.
Verified buyers only is on by default, so you are rewarding customers, not strangers with an email address. - It brings members back to the store.
Points earned are points sitting on a balance, and an unspent balance is one of the strongest triggers for a repeat purchase there is. - You pay in points, not in margin.
No discount code that gets shared around, no percentage off your next order. A review costs you what you decide it costs.
And it compounds. More reviews lift conversion on the product page, which lifts orders, which gives you more members who can review. That is the whole point of wiring the two systems together.
How to connect Judge.me
Crowny talks to Judge.me through their API, using your own private API token. We only listen for reviews. We never publish, edit, hide or delete anything in your Judge.me account, moderation stays entirely yours.
- Open Integrations in your Crowny portal and go to the Reviews tab.
- Click the Judge.me tile. You need two things: your store domain and your Judge.me private API token.
- Both live in Judge.me under Settings → Integrations → View API tokens. The store domain has to be the one Judge.me shows next to the token, normally
your-store.myshopify.com. We prefill it from your connected webshop, so most of the time you can leave it alone. - We check the token with Judge.me straight away. When it is accepted, hit connect.
- Connecting also registers a webhook with Judge.me. That is what delivers new reviews to us, within seconds of Judge.me having them.
One thing to know up front: registering that webhook needs API access on your Judge.me plan. If your plan does not include it, Judge.me refuses the registration and we say so on the tile. The connection looks fine, but no review will earn a single point until Judge.me support switches API access on.
When should points be awarded?
While connecting you choose the moment a review becomes eligible for a reward. You can change it later from the same screen.
- When published
the default, and the one we recommend. The member earns once the review is live on your store. If you moderate before publishing, this is the safe order of events. - When submitted
the member earns the moment the review comes in, before you have looked at it. Faster and friendlier, but if you then reject the review the points have already been credited.
Which reviews count, and which do not
The rules below apply to every review rule you create. They are deliberately strict, because a loyalty program that can be farmed for points is not a loyalty program.
- Only reviews written after you connect.
Everything that was already in Judge.me is history, not something a member did to earn points. Connecting a store with three thousand existing reviews credits nobody, which is exactly what you want. - Never imported reviews.
Reviews migrated in from another review platform carry their original date and are ignored, whenever they arrive. - Only members of your program.
We match the reviewer on the email address they left the review with. A review from someone who has not joined your program earns nothing, and nobody gets invited or mailed a claim link because of a review. - Nothing Judge.me flags.
Reviews marked as spam or hidden are skipped.
Creating your review earning rule
With Judge.me connected, a new earning rule is unlocked. This is where you decide what a review is worth and which reviews qualify.
- Go to Earning rules and click Add rule.
- Open the Reviews tab and pick Product review.
- Set how many points a review is worth, then the conditions below.
The conditions you can set
- Products.
Add the products a review has to be written on. - Verified buyers only.
Judge.me marks a review as verified when it can tie the reviewer to a real order, so this is your protection against points for reviews from people who never bought. - Photo required.
Only reviews with at least one photo are eligible to earn points.
One reward per member, per product
A member can earn from a rule once per product. Editing their review afterwards, or leaving another one on the same product, does not pay out again. A review on a different product does.
That counts per rule, which is what makes bonuses possible: if two of your rules both match the same review, the member earns from both.
Four rules worth setting up today
Not sure where to start? These four cover most of what a review program needs, and none of them take longer than a minute to build.
- The everyday rule.
No products, verified buyers only, a modest reward. This is the one that quietly grows your review count all year without you thinking about it. - A bonus for photos.
A second rule alongside it with Photo required switched on. A photo review matches both rules and earns both, so the photo becomes a real bonus on top instead of a replacement. - The new launch.
Scope a rule to the product you just launched and make it generous for the first few weeks. Nothing holds a new product back like a review count of zero. - The quiet shelf.
Pick the products that sell fine but never get reviewed, and put a rule on just those. You are buying social proof exactly where it is missing.
What if a review is removed later?
Points that have been credited stay credited. If you unpublish, hide or spam a review after the fact, the member keeps what they earned. We have no way to reverse points, and we would not want to, from where the member is standing, nothing they did went wrong.
A review did not earn any points?
Nine times out of ten it is one of the following:
- The reviewer has not joined your loyalty program, or reviewed using a different email address than the one they joined with.
- The review was written before you connected Judge.me, or was imported from another platform.
- The reviewer has not clicked Judge.me’s confirmation email yet, so the review has not reached us at all.
- You award on publish, and the review is still waiting to be published.
- Verified buyers only is on and Judge.me did not mark this review as a verified purchase. This is the most common one by far, and it usually means the review was left straight on the product page rather than through a Judge.me review request.
- The product is not on the rule’s product list.
- The review has no photo and the rule requires one.
- That member already earned from this rule for this product.
- Judge.me refused our webhook when you connected. The Reviews tab tells you when that happened — reconnect, and if it keeps failing, ask Judge.me to enable API access on your plan.
Disconnecting Judge.me
You can disconnect at any time from the Reviews tab. New reviews stop earning points straight away. Points already awarded are untouched, and your review rules stay exactly where they are — they simply have nothing to fire on until you connect again.
If Judge.me ever rejects your token, because it was rotated or revoked, the tile will tell you. Paste the new one and reviews start earning again.
Is my API token safe?
Yes. Your private API token is encrypted before we store it, and it is only ever used to read reviews from your own Judge.me account and to register the webhook that delivers them. It is never used to write, publish or remove anything. You can rotate or revoke it in Judge.me whenever you want — just reconnect in Crowny afterwards to keep rewarding reviews.
Need a hand setting it up?
Our team is happy to walk you through connecting Judge.me and building your first review earning rules.